Welcome to the Pennsylvania Pain and Spine Institute website. These Terms of Service (“Terms”) govern your access to and use of https://pennpain.com/ and all related services (collectively, the “Website”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
ACCEPTANCE OF TERMS
By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Pennsylvania Pain and Spine Institute. The Website is intended for users who are at least 18 years of age.
MEDICAL DISCLAIMER
Not Medical Advice
The content on the Website is provided for general informational purposes only. It is not intended to be and should not be interpreted as medical advice. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition or treatment.
Emergency Situations
The Website is not designed to assist in emergency situations. In case of a medical emergency, call 911 or your local emergency services immediately.
No Doctor-Patient Relationship
Use of the Website does not create a doctor-patient relationship between you and Pennsylvania Pain and Spine Institute or any of its healthcare providers. A doctor-patient relationship is only established through in-person consultations and formal acceptance of care.
WEBSITE USE
Permitted Use
You may use the Website for lawful purposes and in accordance with these Terms. You agree not to use the Website:
- In any way that violates any applicable federal, state, local, or international law or regulation
- To impersonate or attempt to impersonate Pennsylvania Pain and Spine Institute, its employees, or other users
- To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website
- To attempt to gain unauthorized access to the Website or computer systems connected to the Website
- To introduce any viruses, trojan horses, worms, or other harmful material
Account Security
If you create an account on the Website, you are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account.
INTELLECTUAL PROPERTY
Ownership
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Pennsylvania Pain and Spine Institute, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Limited License
Pennsylvania Pain and Spine Institute grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes in accordance with these Terms.
Restrictions
You must not:
- Modify copies of any materials from the Website
- Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text
- Delete or alter any copyright, trademark, or other proprietary notices from copies of materials from the Website
- Access or use for any commercial purposes any part of the Website
THIRD-PARTY LINKS
The Website may contain links to third-party websites or services that are not owned or controlled by Pennsylvania Pain and Spine Institute. Pennsylvania Pain and Spine Institute has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Pennsylvania Pain and Spine Institute shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
Credit Card on File Policy
Effective 9/1/25, our practice requires all patients to keep a credit card on file for secure billing and scheduling purposes.
- Cards are stored securely through a HIPAA-compliant system.
- You will be notified before any charges are applied.
- Cards may be used only for:
- Copayments or outstanding balances after insurance
- Fees for late cancellations or no-shows (see below)
No-Show & Late Cancellation Policy
To ensure appointment availability and respect for provider time:
1. Missed Appointments or Cancellations with < 24 Hours’ Notice
- A $50 fee will be charged to your card on file.
- Exceptions may be made for emergencies at provider discretion.
2. Second Offense
- A second fee of $50 will be applied.
- Future appointments will require verbal confirmation by phone at least 24 hours in advance.
3. Third Offense (within 6 months)
- Possible dismissal from the practice due to repeat scheduling non-compliance.
